Recycling fees

Kingsdown offers over 150 different sleep solutions and we know selecting your new mattress is an important decision.  Take the guesswork out of mattress shopping! 

Our advanced process is designed to gather your unique physical data - such as height, weight distribution and pressure points - and determine the best mattress for your body.  Please use our bedMATCH diagnostic tool to determine what type of Kingsdown is best for you https://kingsdown.com/bedmatch/

Once you have your color (Gold, Green, Red or Blue) we can assist you in finding the best new model to replace your discontinued mattress. 

Each Kingsdown mattress is hand crafted and takes 5-10 business days to create. Once your mattress has been finished, your new mattress will ship to a local final delivery center. Once it is received by the final delivery center, they will contact you to arrange an appointment that is convenient for you. Orders typically take 2-3 weeks to deliver from the time they are placed to the time they are delivered, but we are unable to guarantee a delivery date.

PureCare bedding accessories will deliver to your home in 3-5 business days. If you ordered a PureCare item with your new Kingsdown mattress, your new PureCare item will be delivered before your new Kingsdown mattress. These items ship separately. 

Mattresses:
Each Kingsdown mattress is hand crafted and takes 5-10 business days to create. Once your mattress has been finished, your new mattress will ship to a local final delivery center. Tracking will be emailed to you once your mattress is received by the final delivery center. If it has been over 12 business days since you placed your order please reach out to us and a member of our team will be happy to provide an update.

Accessories
All of our sleep accessories are ready to ship within 5 business days. Tracking will be emailed to you as soon as it is available. If it has been over 5 business days since you placed your order please reach out to us and a member of our team will be happy to provide an update.

While our online assortment features mattresses that fits every sleep profile, we realize you may be looking for something else. Please use our Retail Locator and enter your zip code to find the nearest authorized retailer near you Find a Retailer – Kingsdown Mattress

Our online assortment is only available through our website and select online partners. While we cannot offer the ability to try a mattress in a retail store, we’re certain you’ll love your new mattress. 

We are proud to offer a 100-night sleep trial for all mattresses sold on https://kingsdownmattress.com/ .  If you’re not completely satisfied, you may exchange or return your mattress within 100 calendar days, from the date of delivery, free of charge. To qualify for this offer, all mattresses must be clean and undamaged.  Damage includes, but is not limited to: stained fabrics, punctures, rips, tears, abrasions or burns.  The 100-night sleep trial is only valid on mattresses and is limited to one exchange.  Offer not available on foundations, pillows, sheets or mattress protectors.  

• If you would like to register your new Kingsdown or download a copy of your warranty please visit our Customer Care information Register Your Products 
• All inquiries and questions regarding your Kingsdown warranty will be handled directly by our Warranty Support Team:For US customers: Tuesday - Friday at warranty@kingsdown.com or if you prefer to call, they are available between the hours of 10:00 am - 2:00 pm EST at 1-800-800-1353

We want to be sure that you love the products that you have chosen.  That's why we offer refunds within 30 days of receiving the product.  All refunds are issued at the time we receive the product back to our warehouse and it is inspected to ensure that all returned items are accurate and in the condition described.  You will receive your refund in 5-7 business days.  You will be charges a $15 restocking fee per item will apply. To start the return process, contact our Online Customer Support team by emailing online@kingsdown.com

Currently we only ship our online assortment within the United States.  Shipping is only available to the contiguous U.S., with the following exclusions: Connecticut, Rhode Island, Alaska and Hawaii.

White Glove Service includes transportation and mattress delivery to the room of your choice.  Standard service does not include removal of existing mattress but may be added for an additional fee of $79.  Due to mandated restrictions, we are unable to offer in-home set ups in some cities and states. Our premium white glove service agents will contact you directly to arrange factory-direct shipping to your home.  A certified, professional team will arrive with your new sleep set, and you’ll enjoy the superior service that you deserve and expect from Kingsdown.

Yes! Kingsdown is proud to offer an extensive collections of Innerspring, Foam and Hybrid mattresses that are compatible with adjustable bases. 

Yes! All of the foams are tested with rigorous standards for content, emissions and durability, and analyzed by independent accredited testing laboratories to verify low VOC emissions for indoor air quality.  Made without formaldehyde, ozone depletes, and phthalates. Regulated by the Consumer Product Safety Commission.